Dear winter sports enthusiasts!
The last months have been shaped by big changes - COVID-19 affects our lives everywhere in the world. Safety and the personal health of each individual are the highest good and the focus of attention for our cable car companies. We build on the regulations of the Austrian Federal Government, which provide for a range of measures to protect all guests and employees.
According to the third COVID-19 Emergency Measures Decree, which came into effect on 25 January, the following safety measures must be implemented by cable car companies:
Everyone must stay at least two meters apart in cable cars. Public transport regulations also continue to apply for cable cars, including the exemption that “an exception to the rule can be made if the two-meter safety distance cannot be maintained due to the number of passengers or when entering/exiting the cabin.”
The cable car companies must ensure that their guests maintain the safety distance whenever possible, such as when queuing at turnstiles, cash desks, toilets, etc. We comply with this requirement through the use of informational signs, pictograms, streamers, barriers, security staff, and other suitable measures.
Exceptions can be made whenever the required safety distance of at least two meters cannot be maintained in entrance and exit areas of facilities (turnstiles, magic carpets, doors) and in cable cars due to structural reasons. This exemption also applies to chairlifts and drag lifts.
Capacity restrictions remain in place. The number of people permitted in closed or coverable vehicles (gondolas, cable car cabins, chairlifts with weather-protection bubbles) is limited to 50% of the transport capacity of the respective vehicle. This does not apply when people from the same household are the only ones being transported.
The regulations regarding FFP2 masks remain as well. In other words, in closed or coverable vehicles (gondolas, cable car cabins, or chairlifts with weather-protection bubbles) as well as in enclosed entrance areas of ropeways and cog railways, a respiratory mask of protection class FFP2 (an FFP2 mask) without an exhalation valve, or a mask of an equivalent or higher standard, must be worn.
This means that
In compliance with the currently valid regulations and additional safety measures, we are firmly convinced that, as long as you remain a safe distance away from others, you can have a relaxing and safe time in winter in the Zillertal Valley!
Anyone aged 6 or older must cover their mouth and nose when using our cable cars/gondolas, chairlifts, drag lifts, and magic carpets as well as in all designated areas (e.g., cash desks, access areas, etc.).
In all cable car cabins and chairlifts with weather-protection bubbles, you must wear an FFP2 mask or a mask of a higher standard. In all other situations, a commercially available medical respiratory mask, a bandana, or the like will suffice.
Organised queuing area:
We set up the queuing areas independently of the current legal requirements so as to avoid having groups of people standing close together. Please remain at least 2 meters from others and wait in the cash desk area until the person in front of you has left the cash desk.
We will install sufficient hand disinfection facilities for you in the cable car stations in the indoor area.
Number of persons:
The number of persons permitted in each cable car cabin and on each chairlift with a weather-protection bubble is limited to 50% of the transport capacity. This does not apply when people from the same household are the only ones being transported.
We disinfect all cable car cabins regularly.
We also carry out regular disinfection measures in elevator cabins, on escalators, and in sanitary facilities, ski depots, and first-aid rooms.
Cable car employees
COVID-19 test: Employees are tested for Covid-19 before they first start work. For those who are in contact with customers, follow-up tests are carried out on a regular basis or as required.
For everyone’s safety, employees are instructed to cover their mouth and nose whenever they are in direct contact with guests.
Use off-peak times:
Take advantage of fewer crowds during off-peak times to get to the ski area and back to your accommodation in a relaxed manner. You can also chose to return to the valley station during off-peak times.
Please observe and follow our Covid-19 Code of Conduct and enjoy your winter holiday in the Zillertal ski areas!
We are evaluating the situation on an on-going basis and will adapt our Code of Conduct to any changes in legal or regulatory requirements.
(Last updated: 05 February 2021)